NAVARO Privacy Policy

1. Who We Are

NAVARO provides transport booking and coordination services through its public website and customer-facing service channels.

Contact for privacy questions: support@navaro.gr and info@navaro.gr

2. Scope

This policy applies to NAVARO website visitors, customers, and customer support communications. It does not cover the dedicated NAVARO Driver App policy.

Driver App Privacy Policy: /driver-app/privacy

3. Data We Collect

Depending on your interaction with NAVARO website and services, we may collect:

• Identity and contact data (name, email, phone number).
• Booking details (pickup/dropoff information, travel dates, service selections).
• Payment and transaction metadata (processed by authorized payment providers).
• Customer support communications and service messages.
• Website and technical data (IP address, browser/device info, cookies, analytics events).

4. How We Use Data

• To process and manage bookings and customer requests.
• To coordinate transport services with approved partners.
• To communicate booking updates, confirmations, and support responses.
• To improve service quality, website performance, and customer experience.
• To prevent fraud, misuse, and unauthorized access.
• To comply with legal and regulatory obligations.

5. Legal Bases (GDPR)

We process personal data based on one or more of the following legal bases:

• Performance of a contract.
• Legitimate interests (for example, service reliability and fraud prevention).
• Legal obligations.
• Consent, where required by law.

6. Sharing of Data

We share data only when needed for service operation, including with:

• Approved transport partners operating relevant bookings.
• Infrastructure and software providers (for example backend, storage, notifications, analytics, support tools).
• Authorities, when legally required.

We do not sell personal data.

7. International Transfers

Where data is processed outside your country, we apply appropriate safeguards as required by applicable law, including contractual protections where relevant.

8. Data Retention

We retain data only as long as necessary for service delivery, legal obligations, dispute handling, fraud prevention, and legitimate business operations. Retention periods vary by data category and legal requirement.

9. Security

We use technical and organizational security measures designed to protect personal data from unauthorized access, loss, misuse, or alteration.

10. Your Rights

Subject to applicable law, you may have rights to access, correct, delete, restrict, object, or port your data, and to withdraw consent where processing is based on consent.

To exercise rights, contact: support@navaro.gr

11. Children

Our services are not directed to children. We do not knowingly collect personal data from children where prohibited by law.

12. Changes to This Policy

We may update this policy from time to time. Material updates will be published on this page with a revised effective date.